Effectiveness of Trans Jateng Bus Rapid Transit (BRT) services for customers with disabilities in Surakarta city

Yunita Primasanti; Erna Indriastiningsih; Darsini Darsini

doi:10.62951/ijer.v1i3.51

Authors

Yunita Primasanti Universitas Sahid Surakarta, Surakarta
Erna Indriastiningsih Universitas Sahid Surakarta, Surakarta
Darsini Darsini Universitas Bangun Veteran, Sukoharjo

DOI:

https://doi.org/10.62951/ijer.v1i3.51

Keywords:

Disability, Trans Jateng, Transportation, Service

Abstract

BRT Trans Jateng is a government mode of transportation that cannot be separated from the principle of good and quality public services for customers with disabilities. The aim of this research is to measure the effectiveness of Trans Jateng BRT services for customers with disabilities, especially in the city of Surakarta. The design of this research is to use the Fuzzy SERVQUAL method to measure the level of satisfaction of disabled customers with BRT Trans Jateng services. The sampling technique used was purposive sampling using 30 samples of disabled customers in the city of Surakarta. Here it can be seen that all of the five dimensions measured require improvement. Improvements are carried out based on the priority of the largest gap value. From the results of data processing, the first rank is the tangible dimension with a gap value of -2.0167, then the second rank is the empathy dimension with a gap value of -1.9583, the third rank is the responsiveness dimension with a gap value of -1.95, in the fourth rank is the assurance dimension with a gap value of -1.92, and the fifth rank of the reliability dimension with a gap value of -1.89

References

Allo, T. (2022). Penyandang disabilitas di Indonesia. Jurnal Ilmu Pengetahuan Sosial, 9.

Badan Pusat Statistik (BPS). (2020). Jumlah penduduk menurut kecamatan (jiwa) 2020-2022.

Bazarah, J., Jubaidi, A., & Hubaib, F. (2021). Konsep pelayanan publik di Indonesia (Analisis literasi penyelenggaraan pelayanan publik di Indonesia). Jurnal Ilmiah, Hukum, Budaya, 22.

Button, K., & Hensher, D. (2001). Handbook of transport systems and traffic control. Pergamon.

Currie, G., & Delbosc, A. (2011). Understanding bus rapid transit route ridership drivers: An empirical study of Australian BRT systems.

Dinas Perhubungan Jawa Tengah. (2021). Sistem transportasi publik Trans Jateng.

Faiq, M. A., & Ketut, D. M. (2021). Pemodelan kepuasan pengguna BRT Trans Jateng koridor Purwokerto - Purbalingga dengan metode structural equipment modelling. Jurnal Penataan Ruang, 16.

Farrisqi, K. A., & Pribadi, F. (2021). Perlindungan hak penyandang disabilitas untuk memperoleh pekerjaan dan penghidupan yang layak. Jurnal Pekerjaan Sosial, 4.

Gwilliam, K. (2003). Urban transport in developing countries. World Bank.

Habibullah, H. (2022). Efektivitas pelayanan BRT Trans Jateng trayek Terminal Mangkang - Weleri Kabupaten Kendal. Universitas Islam Sultan Agung Semarang.

Hadi, P. (2021). Evaluasi transportasi BRT Trans Jateng. Jurnal Transportasi Perkotaan.

Iskandar, A. (2020). Analisis manajemen kinerja bus rapid transit (BRT) Trans Mamminata Kota Makassar. Jurnal Ergomomix, 8.

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing.

Pemerintah Provinsi Jawa Tengah. (2020). Program BRT Trans Jateng.

Primasanti, Y., Oktaviana, A., & Sebriana, R. (2021). Analisis kualitas pelayanan jasa dengan metode SERVQUAL fuzzy BRT Trans Jateng Koridor 1 Surakarta. Jurnal Rekavasi, 9.

Robin, R., Fadhly, N., & Achmad, A. (2021). Analisis jalur Trans Kutaraja di Kota Banda Aceh ditinjau dari pengembangan wilayah. Jurnal Penelitian Transportasi Darat, 23, 88–105.

Rodrigue, J.-P. (2020). The geography of transport systems. Routledge.